The problem
The Salesforce platform team had a history of attrition and uneven performance, and new teams had to exist before they could ship.
What I did
- Reset culture and vision. With the team in the room. Supported people and raised the bar.
- Coached first-time managers. Into strong leaders, with 1:1s that start with the other person's read.
- Ran leadership retreats. Reflect, operate, align, build: resetting vision and expectations, and how the teams work together.
A high bar, so that staying means growing.
What changed
- Very low turnover while performance and stability climbed.
- Grew the teams from about 20 people to 60+, including building the app team from scratch.
- Managers grew into bigger roles along the way.
In my words
Vision casting, real support, and authentic leadership.